All sales considered final. Returns only accepted by RGA number created by logging into your account Please see section below regarding restocking fees for returns. Unopen merchandise maybe exchanged or refunded.(Unopen means no seal has been broken from items original package) Merchandise being returned for refund will incur a 20% restocking fee. Shipping cost are non refunded any items shipped free will be deducted from refund. Open merchandise can be returned for credit but all items have to be in the original box Non- returnable Items Fabric, thread, stabilizer, special order items, notions, software, vacuum bags and filter